Refund policy

Last updated: 16th August 2026

We want you to feel good about your order. If something isn't right, contact us at fortyfivesupport@gmail.com and we'll help.

Our 30-day guarantee

You may request a refund within 30 days of delivery, even if you've opened the bottle and started taking the product. We'd rather you try it properly than return it sealed.

To request a refund:

  1. Email fortyfivesupport@gmail.com with your order number.
  2. Tell us briefly what didn't work for you — this genuinely helps us improve.
  3. We'll respond within 2 business days with next steps.

Refunds are issued to your original payment method within 5–10 business days of approval. Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Right of withdrawal (EU/EEA customers)

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right is in addition to our 30-day guarantee above.

Important exception: Under EU consumer law, the right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. This includes dietary supplements. If you have broken the safety seal, the statutory 14-day right no longer applies — but our voluntary 30-day guarantee still does.

To exercise your withdrawal right, email fortyfivesupport@gmail.com with a clear statement of your decision before the 14 days expire.

Damaged, incorrect, or missing orders

Contact us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Return shipping

For approved returns of unopened product, you are responsible for return shipping unless the item was damaged or incorrect. We recommend a tracked service — we can't refund items that don't reach us.

Return address will be provided when your return is approved. Please don't send anything back before contacting us.

Subscriptions

You can cancel a subscription at any time before your next billing date from your account page or by emailing us. Orders already processed follow the standard policy above.

Contact

fortyfivesupport@gmail.com — we reply within 2 business days.